Welcome to the Certified website. The terms and conditions outlined below govern your use of our website and apply to any product or service purchased from Certified.
By using this website, creating an account, or making a purchase from Certified, you agree to comply with and be bound by the following terms and conditions, which govern our relationship with you.
1. Definitions and Agreement to Terms
For the purposes of these terms and conditions:
- “Us,” “Our,” “We,” and “Certified” refer to Certified, including its employees, directors, contractors, and other affiliates.
- “You” and “Your” refer to the user of our website or customer purchasing from Certified.
- “Products and Services” include any interaction with us, including use of our website, and any product(s), service(s), or information received from Certified.
2. Age Restriction
By using our products and services, you affirm and warrant that you are eighteen (18) years old or older.
3. Product Disclaimer and General Application
All products sold by Certified are general-purpose and designed for various applications. Our products are not marketed for any single or specific use. Product descriptions and compatibility references are provided for informational purposes only and do not define or restrict the practical functionality of any product.
Customers are solely responsible for ensuring that any product purchased is used in compliance with all applicable local, state, and federal laws. Certified does not provide guidance or advice on specific applications, nor do we guarantee compliance with any regulatory requirements outside general product safety. Any misuse or unintended use of the product is the sole responsibility of the purchaser.
4. Amendment of Terms
We reserve the right to change, modify, add, or remove portions of these terms at any time. Please review these terms regularly before using our products and services to ensure you are aware of any updates. Your continued use of our products and services constitutes acceptance of these terms.
5. Limitation of Liability
By purchasing and using our products, you acknowledge and agree that Certified is not liable for any loss, damage, or injury arising from the use or misuse of our products, except as required under Australian Consumer Law.
Certified does not provide legal or compliance advice regarding the use of any product. We make no representations or warranties that our products comply with regulations in any specific jurisdiction. It is the customer’s responsibility to research and ensure their use of any product aligns with applicable laws. We disclaim all liability for any legal consequences arising from the use, distribution, or resale of our products.
6. Compliance with Australian Law
Our products and services are provided in compliance with Australian Consumer Law under the Competition and Consumer Act 2010 (Cth). In the event of a dispute, our liability is limited to:
- Supplying the goods or services again;
- Replacing the goods; or
- Paying for the cost of having the goods or services supplied again.
7. Delivery of Goods
We use Australia Post Express Shipping and other reputable courier services for product delivery. Orders are typically processed within 2 to 14 days, depending on stock and shipping options available at checkout.
- If an order is lost or damaged in transit, please contact us as soon as possible so we can assist with a resolution.
- We reserve the right to determine replacement or refund eligibility on a case-by-case basis.
- We currently ship within Australia only.
8. Product Warranty, Returns, and Refunds
Our products are covered by a manufacturer’s warranty where applicable, which applies only to manufacturing defects. This does not include:
- Damage caused by improper use or handling.
- Normal wear and tear.
- Modifications or alterations by the user.
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.
Customers are responsible for ensuring that products purchased comply with any applicable import, export, and customs regulations. Certified is not responsible for items that are delayed, seized, or denied entry by customs or regulatory authorities. Refunds will not be issued for items confiscated due to non-compliance with local regulations.
9. Privacy and Data Security
We respect your privacy and handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you acknowledge that information you provide may be used to process orders, provide customer support, and improve our services.
10. Exclusion of Competitors
If you are engaged in the business of selling similar products for commercial gain, we consider you a competitor. You are not permitted to access, use, or copy any content from our website for commercial purposes. Unauthorised access or use of our materials may result in legal action.
11. Copyright and Trademark
All content, materials, and trademarks displayed on our website are the property of Certified, or are used under licence. You may not copy, reproduce, distribute, or create derivative works from our website content without prior written permission.
Our products are not classified as medical devices or therapeutic goods under the Therapeutic Goods Administration (TGA) regulations. We do not market, advertise, or endorse our products for any specific therapeutic or medical use. Any use for health-related purposes is at the discretion of the user and is not advised, endorsed, or recommended by Certified.
Last updated: August 2026